POWER TRAIN
Description:AFTER THE RECALL 20V-343 IN AUG OF 2020 THE VEHICLE EXHIBITED THE FOLLOWING IN NOVEMBER WHILE DRIVE OVER 55MPH. THE MIL LIGHT CAME ON, COULD FEEL THE POWER TRAIN SWITCHED TO REAR WHEEL DRIVE AND ONCE PULLED OVER THE COMPUTER LOCKED THE TRANSMISSION INTO PARK. THE ENGINE CONTINUED TO RUN, THE BRAKE LITE LIT AND THE DISPLAY REPORTED ERROR OF \"SERVICE TRANSMISSION\". WE COULD NO LONGER SHIFT THE TRANSMISSION. LATER THE DEALER REPORTED METAL SHAVINGS IN THE TRANSFER CASE CALLED PTU ALONG WITH A SUBSTANCE LIKE CLUTCH MATERIAL. ON REPLACEMENT WE WERE CHARGED $3,200+ WITH A DELAY OF SEVERAL MONTHS AND TWO PTUS WERE ORDER AS THE REPLACEMENT DIDN'T MAKE IT OUT OF THE SHOP. ON REQUEST TO FCA THEY DENIED THE REIMBURSEMENT AS LISTED IN THE RECALL AS A \"FIELD SERVICE\" WE SUBMIT THE PAPER WORK IDENTIFYING THE VIN TIED TO THE RECALL, THE SERVICE WORK DESCRIBING THE DAMAGES AND AN IMAGE OF THE DASH CONFIGURATION AT THE TIME REFLECTING THE INTENDED PURPOSE OF THE SOFTWARE PATCH AS OUT
| Year | 2015 |
| Make | JEEP |
| Model | Cherokee |
| Trim | Latitude |
| Type | SUV |
| Doors | 4 |
| Engine Cylinders | 4 |
| Displacement (L) | 2.4 |
| Drivetrain | 4WD |
| Fuel Type | Gasoline |
| City MPG | 21 |
| Hwy MPG | 25 |
| Combined MPG | 30 |
| Final Assembly | United States |